Refund policy

We cannot accept returns or exchanges after an order has been placed due to customer convenience. Please check the product page for size details.
We will promptly address any issues such as defective products or damage during shipping. In any case, please contact us within 5 days of receiving the product. Please note that we cannot accept exchanges after this period. We will contact you via email to confirm the details and guide you through the process.

 

• Handmade items may differ slightly from the photos. Additionally, due to the nature of the manufacturing process, there may be minor scratches or stains. (We check for major scratches or stains in advance.) We appreciate your understanding that these are not mass-produced industrial products.
• We cannot process returns for items sent to our store without prior notification.

 

Returns and Refund Policy for International Shipping
We do not accept returns or exchanges for reasons related to the customer’s convenience after an order has been placed.
Please check the product page for size details.
This policy applies upon completion of payment and remains in effect even before the item is shipped.
Exchanges or refunds are possible in the following cases:

・If you receive an item different from the one you ordered
・If the item you received has a serious manufacturing defect
・If the item is returned to Japan because it failed customs inspection
・If international shipping is suspended after the order is completed

In such cases, we will address the issue promptly.
In any of these cases, please contact us within 5 days of receiving the item.
Please note that we cannot accept exchanges after this period.
We will contact you via email to confirm the details and guide you through the necessary procedures.

Please note that refunds cannot be issued in the following cases:
・Items sent to our store without prior notification
・Undelivered items due to refusal of delivery at the destination, prolonged absence, expiration of the holding period at the delivery office, refusal to pay customs duties, or an incorrect address listed on the shipping label.
In particular, delivery methods vary depending on the destination country.
Delivery is not always made in person.
Packages may be left at your doorstep or handed over to a building manager. Loss or theft after shipment is not covered by our warranty.
In some cases, you may need to pick up the package directly from the post office. Please use the tracking number to ensure the storage period does not expire.

 

 

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