Privacy policy
Last Updated: September 5, 2026
loop&loop Co., Ltd. (hereinafter referred to as the "Company") considers the appropriate handling and protection of customers' personal information to be an important responsibility in the stores and website "fuai" operated by the Company (hereinafter referred to as the "Service").
This Privacy Policy sets forth the personal information collected by the Company in connection with the use of the Service, the purchase of products, inquiries, and other communications with the Company, as well as the purposes of use, provision to third parties, and other matters concerning the handling of such information.
Please review this Privacy Policy when using the Service.
1. Personal Information We Collect
The Company may collect the following information to the extent necessary to provide the Service.
Information Provided by Customers
- Name
- Address (including billing and shipping addresses)
- Telephone number
- Email address
- Account information (username, password, etc.)
- Information regarding the purchase, return, exchange, cancellation, etc. of products
- Payment information
- Inquiries and communications with the Company
- Other information provided by customers to the Company
Information Automatically Collected in Connection with Use of the Service
- IP address
- Information regarding the device, browser, OS, network, etc. used
- Usage information such as access date and time, pages viewed, and operation history on the Service
- Cookie and information obtained through similar technologies
Payment information may be processed through payment services used by the Company.
2. Methods of Collecting Personal Information
The Company may collect personal information through the following methods.
- Directly from customers when they create an account, purchase products, make inquiries, etc.
- Automatically through Cookie and other technologies when customers use the Service
- From service providers entrusted with operations necessary to provide the Service
- From business partners or other third parties of the Company
3. Purposes of Use of Personal Information
The Company uses the personal information collected for the following purposes.
Provision of Products and Services
- Accepting, selling, processing payment for, and shipping product orders
- Communications regarding order details, delivery status, etc.
- Handling returns, exchanges, cancellations, and other transactions
- Creating, maintaining, and managing accounts
- Providing, operating, maintaining, and improving the Service
- Providing information about products and services based on purchase history, etc.
Responding to Inquiries
- Responding to inquiries, consultations, opinions, etc.
- Providing customer support
- Providing necessary communications to customers
Improvement of the Service
- Understanding and analyzing usage of the Service
- Improving products, services, and the website
- Improving the convenience of the Service
Security and Prevention of Unauthorized Use
- Ensuring the security of the Service, accounts, and payments
- Detection, investigation, and prevention of unauthorized access, unauthorized use, fraud, and other improper activities
- Maintaining and improving the security of the Service
Compliance with Laws and Regulations
- Responding to requests from laws and regulations, courts, administrative agencies, and other public authorities
- Investigating and responding to violations of the Company's Terms of Use and various policies
- Responding to disputes, litigation, and other legal proceedings
4. Provision of Personal Information to Third Parties and Outsourcing
Except where permitted by law, the Company will not provide customers' personal information to third parties without the customers' consent.
However, the Company may entrust the handling of personal information to the following types of businesses to the extent necessary for the operation of the Service and the sale and shipment of products.
- EC site operators and administrators
- Payment service providers
- Shipping and logistics providers
- Cloud service providers
- Other contractors necessary for providing the Service
The Company will exercise necessary and appropriate supervision over its contractors to ensure that personal information is handled appropriately.
The Company may also provide personal information without customers' consent when required by law, when necessary to protect life, physical safety, or property, or in other cases permitted by law.
5. Shopifyについて
The Service is operated using the e-commerce platform "Shopify" provided by Shopify Inc. and its affiliates.
In connection with the use of the Service, purchase of products, payment, and other procedures, customers' personal information may be handled by Shopify or service providers used by Shopify.
For information regarding Shopify's handling of personal information, please refer to Shopify's Privacy Policy.
6. Cookie and Similar Technologies
The Company may use Cookie and similar technologies for the proper operation of the Service, improving convenience, maintaining and improving the Service, understanding usage, and other purposes.
Cookies are information stored on a customer's device when using a website.
Cookies may be used to understand usage of the Service without directly identifying individual customers.
Customers can refuse or delete Cookie storage through their browser settings. However, if Cookie is disabled, some functions of the Service may not operate properly.
7. Security of Personal Information
The Company will implement necessary and appropriate security measures against risks such as leakage, loss, damage, and unauthorized access to personal information.
The Company will also exercise necessary and appropriate supervision over employees and contractors who handle personal information.
However, the Company cannot guarantee complete security of communications and information management over the Internet.
8. Retention Period of Personal Information
The Company will retain personal information appropriately for the period necessary to achieve the purposes of use or for the period required by law.
When the retention period has expired or the information is no longer necessary, the Company will delete or dispose of it appropriately in accordance with applicable laws and other regulations.
9. Handling of Personal Information Outside Japan
Because the Service uses Shopify and other external services, customers' personal information may be stored, processed, or transferred by businesses or on servers located outside Japan.
In such cases, the Company will take necessary and appropriate measures in accordance with applicable laws and regulations.
For information regarding Shopify's handling of personal information and the processing of personal information outside Japan, please refer to Shopify's Privacy Policy.
10. Customers' Rights
Under applicable laws and regulations, customers may have the right to make the following requests regarding their personal information held by the Company.
- Disclosure of personal information
- Correction, addition, or deletion of personal information
- Suspension of use or deletion of personal information
- Exercise of other rights recognized by law
For such requests, please contact us at the contact information provided below.
Where permitted by law, we may verify the identity of the requester before responding. We may also be unable to comply with a request due to statutory retention obligations or other reasons.
11. Communications by Email and Other Means
The Company may send emails and other communications regarding new products, events, campaigns, and other matters.
Customers can unsubscribe from these communications using the method specified in the emails or other communications they receive.
However, important notices necessary for orders, payments, shipping, accounts, or other use of the Service may still be sent after unsubscribing.
12. External Services and Links
The Service may contain links to websites, services, SNS, and other platforms operated by third parties other than the Company.
As these external services are not managed or operated by the Company, please review the privacy policies, terms of use, and other applicable terms of each service.
The Company is not responsible for the handling of personal information by external services.
13. Inquiries and Opinions Regarding the Handling of Personal Information
For inquiries, opinions, or other matters regarding the Company's handling of personal information, this Privacy Policy, or the exercise of customers' rights, please contact us at the contact information below.
loop&loop Co., Ltd.
〒630-8363
Shiro Building 2F fuai, Shonain-cho, Nara, Nara
Japan
Tel: +81 74-281-3332
Email: info@fuai.jp
14. Changes to this Privacy Policy
The Company may change this Privacy Policy as necessary due to changes in laws and regulations, changes to the content or operation of the Service, or for other reasons.
The revised Privacy Policy will become effective when posted on this website or at another time specified separately.
If significant changes are made, the Company will notify customers in an appropriate manner in accordance with applicable laws and regulations.
Last Updated: September 5, 2026